Post-session refund
Not satisfied with a session? Tell us within 3 days and we refund the full amount. No forms, no reason required — a short email toinfo@medeze.me is enough.
Policy
Refunds & Cancellation
Two simple promises. You should feel safe booking your first session.
Cancellation refund
Cancel any booking before your slot begins and you get a full refund. Change of mind is a valid reason.
How to request a refund
- Email info@medeze.me from the address on your booking.
- Include the booking date, doctor’s name, and the transaction ID (from your payment receipt).
- Refunds are initiated within 3 working days and typically reach your original payment method in 5–7 working days depending on your bank.
Refunds are credited back to the original payment method used at booking. Any bank/gateway fees deducted at payment are refunded in full by Medeze.